Privacy Policy

NamKart Inc. ("NamKart", "we", "our", or "us") respects your privacy. This Privacy Policy describes how NamKart collects, uses, shares, stores, and protects personal information of users ("you", "your") of our e-commerce marketplace. Whether you're a customer, vendor, or visitor, we are committed to safeguarding your information.

NamKart operates as a multi-vendor digital marketplace, currently focused on connecting Tamil community across North America and globally in the future.

1. What This Policy Covers

This policy applies to your use of:

  • NamKart websites and mobile platforms
  • Vendor portals
  • Mobile applications
  • Communication tools (chat, customer service, email, etc.)
  • Social media pages managed by NamKart

This policy also covers data collected from:

  • Account registrations
  • Orders and checkouts
  • Vendor onboarding
  • Service inquiries
  • Customer support interactions
  • Third-party integrations (payments, shipping, analytics)

2. Types of Data We Collect

2.1 Personal Information You Provide Directly

When you interact with NamKart, we collect data you submit voluntarily, including but not limited to:

  • Full Name
  • Email address
  • Phone number
  • Delivery and billing addresses
  • Payment method details (via secure processor)
  • Identity documents (vendors only)
  • Bank account details for payouts (vendors)
  • Business registration info (vendors)
  • Chat transcripts and support requests

2.2 Automatically Collected Data

Through cookies, pixels, and third-party services, we automatically collect:

  • IP address and geolocation
  • Device type, OS, and browser
  • Language and time zone
  • Access timestamps and session durations
  • Clickstream data and usage logs
  • Product interaction history (e.g., items viewed, saved, purchased)

2.3 Data from Other Sources

We may also receive your information from:

  • Payment processors (confirmation only)
  • Shipping services (delivery status)
  • Social media profiles (if connected via Google, Facebook)
  • Referral partners (campaigns, promos)
  • Analytics platforms (Google Analytics, Meta Pixel, etc.)

3. How We Use Your Information

NamKart uses your data to:

3.1 Fulfill Transactions and Orders

  • Process orders and payments
  • Manage shipping and tracking
  • Communicate with you regarding your purchases
  • Resolve disputes, refunds, or cancellations

3.2 Vendor Operations

  • Enable seller account creation
  • Verify vendor identity and business legitimacy
  • Distribute order and payout notifications
  • Generate sales analytics

3.3 Platform Experience

  • Personalize your homepage and recommendations
  • Provide region/language-specific interfaces
  • Remember cart items and wishlists
  • Show recently viewed or popular items

3.4 Customer Support

  • Respond to tickets and complaints
  • Resolve transaction issues
  • Contact users via email, SMS, or app notifications

3.5 Communication and Marketing

  • Send order confirmations and promotional emails
  • Offer discounts, seasonal promotions, or referral rewards
  • Notify you about policy changes or platform updates

You can opt-out of promotional emails at any time by clicking "unsubscribe" in the email footer.

4. Legal Basis for Collection (Applicable for Canadian and U.S. Users)

NamKart collects and processes your data under the following lawful bases:

  • Consent: You voluntarily provide information during registration or checkout.
  • Performance of a Contract: Data is necessary to fulfill your order or vendor agreement.
  • Legal Obligations: For tax, accounting, or fraud-prevention purposes.
  • Legitimate Interest: To improve our services, analyze trends, and conduct business operations.

5. How We Share Your Information

We do not sell or rent your personal data. We may share your information as follows:

5.1 With Vendors

  • Vendors receive only the information necessary to fulfill your order (e.g., name, contact number, shipping address).
  • Vendors are contractually bound to maintain customer confidentiality and follow this privacy policy.

5.2 With Third-Party Service Providers

We partner with external entities to support our operations:

  • Payment gateways (e.g., Stripe, Razorpay)
  • Shipping providers (e.g., Canada Post, UPS)
  • Marketing tools (e.g., Mailchimp, Meta Ads)
  • Cloud hosting providers (e.g., AWS, Firebase)
  • Security and fraud prevention partners

5.3 For Legal Reasons

Your data may be shared when required to:

  • Comply with applicable laws or court orders
  • Respond to government requests
  • Enforce our terms of service
  • Protect the rights, safety, or property of NamKart, its users, or the public

6. Your Privacy Choices and Rights

6.1 Access & Correction

You may access and update your profile at any time from your dashboard.

6.2 Deletion / Account Closure

You may request account deletion by emailing info@namkart.com. We will retain certain data if necessary to comply with legal obligations or resolve disputes.

6.3 Email Preferences

You can manage marketing preferences in your account or click “unsubscribe” at the bottom of marketing emails.

6.4 Data Portability

You can request a copy of your personal data in a structured, commonly used format.

7. Data Retention

We retain your personal data:

  • As long as your account is active
  • As required by Canadian/US tax, contract, or legal laws (typically up to 7 years)
  • Until your request for deletion (where permissible)

Anonymized or aggregated data may be retained for research or business intelligence.

8. Cookies & Tracking Technologies

NamKart uses cookies and similar tools to:

  • Authenticate users
  • Enable cart and checkout
  • Analyze traffic and visitor behavior
  • Deliver personalized ads

You can manage cookie preferences through your browser settings. Disabling cookies may impact your ability to use certain features.

9. Data Security

We use a combination of physical, technical, and organizational security measures including:

  • SSL encryption across all pages
  • Encrypted storage of passwords and sensitive data
  • Regular vulnerability testing
  • Role-based access for internal systems
  • Continuous monitoring for unauthorized access or suspicious activity

However, no system is 100% secure. You are responsible for keeping your password and account credentials confidential.

10. Cross-Border Data Transfers

NamKart is based in Canada, but some third-party providers may process data outside of your country. We ensure appropriate legal protections through:

  • Data protection agreements
  • Compliance with applicable privacy laws (e.g., PIPEDA, GDPR-equivalents)

11. Children’s Privacy

NamKart is not intended for children under 13 years of age. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the data immediately.

12. Third-Party Links

NamKart may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before using their services.

13. Changes to This Privacy Policy

  • We may update this policy as our services evolve.

Please check this page regularly. Continued use of the platform constitutes agreement to the updated policy.

14. Contact Us

For questions, complaints, or access requests, contact:

NamKart Privacy Officer

📧 Email: info@namkart.com

Office Hours: Monday–Friday, 9 AM to 5 PM EST