NamKart Inc. ("NamKart", "we", "our", or "us") respects your privacy. This Privacy Policy describes how NamKart collects, uses, shares, stores, and protects personal information of users ("you", "your") of our e-commerce marketplace. Whether you're a customer, vendor, or visitor, we are committed to safeguarding your information.NamKart operates as a multi-vendor digital marketplace, currently focused on connecting Tamil community across North America and globally in the future.1. What This Policy CoversThis policy applies to your use of:NamKart websites and mobile platformsVendor portalsMobile applicationsCommunication tools (chat, customer service, email, etc.)Social media pages managed by NamKartThis policy also covers data collected from:Account registrationsOrders and checkoutsVendor onboardingService inquiriesCustomer support interactionsThird-party integrations (payments, shipping, analytics)2. Types of Data We Collect2.1 Personal Information You Provide DirectlyWhen you interact with NamKart, we collect data you submit voluntarily, including but not limited to:Full NameEmail addressPhone numberDelivery and billing addressesPayment method details (via secure processor)Identity documents (vendors only)Bank account details for payouts (vendors)Business registration info (vendors)Chat transcripts and support requests2.2 Automatically Collected DataThrough cookies, pixels, and third-party services, we automatically collect:IP address and geolocationDevice type, OS, and browserLanguage and time zoneAccess timestamps and session durationsClickstream data and usage logsProduct interaction history (e.g., items viewed, saved, purchased)2.3 Data from Other SourcesWe may also receive your information from:Payment processors (confirmation only)Shipping services (delivery status)Social media profiles (if connected via Google, Facebook)Referral partners (campaigns, promos)Analytics platforms (Google Analytics, Meta Pixel, etc.)3. How We Use Your InformationNamKart uses your data to:3.1 Fulfill Transactions and OrdersProcess orders and paymentsManage shipping and trackingCommunicate with you regarding your purchasesResolve disputes, refunds, or cancellations3.2 Vendor OperationsEnable seller account creationVerify vendor identity and business legitimacyDistribute order and payout notificationsGenerate sales analytics3.3 Platform ExperiencePersonalize your homepage and recommendationsProvide region/language-specific interfacesRemember cart items and wishlistsShow recently viewed or popular items3.4 Customer SupportRespond to tickets and complaintsResolve transaction issuesContact users via email, SMS, or app notifications3.5 Communication and MarketingSend order confirmations and promotional emailsOffer discounts, seasonal promotions, or referral rewardsNotify you about policy changes or platform updatesYou can opt-out of promotional emails at any time by clicking "unsubscribe" in the email footer.4. Legal Basis for Collection (Applicable for Canadian and U.S. Users)NamKart collects and processes your data under the following lawful bases:Consent: You voluntarily provide information during registration or checkout.Performance of a Contract: Data is necessary to fulfill your order or vendor agreement.Legal Obligations: For tax, accounting, or fraud-prevention purposes.Legitimate Interest: To improve our services, analyze trends, and conduct business operations.5. How We Share Your InformationWe do not sell or rent your personal data. We may share your information as follows:5.1 With VendorsVendors receive only the information necessary to fulfill your order (e.g., name, contact number, shipping address).Vendors are contractually bound to maintain customer confidentiality and follow this privacy policy.5.2 With Third-Party Service ProvidersWe partner with external entities to support our operations:Payment gateways (e.g., Stripe, Razorpay)Shipping providers (e.g., Canada Post, UPS)Marketing tools (e.g., Mailchimp, Meta Ads)Cloud hosting providers (e.g., AWS, Firebase)Security and fraud prevention partners5.3 For Legal ReasonsYour data may be shared when required to:Comply with applicable laws or court ordersRespond to government requestsEnforce our terms of serviceProtect the rights, safety, or property of NamKart, its users, or the public6. Your Privacy Choices and Rights6.1 Access & CorrectionYou may access and update your profile at any time from your dashboard.6.2 Deletion / Account ClosureYou may request account deletion by emailing info@namkart.com. We will retain certain data if necessary to comply with legal obligations or resolve disputes.6.3 Email PreferencesYou can manage marketing preferences in your account or click “unsubscribe” at the bottom of marketing emails.6.4 Data PortabilityYou can request a copy of your personal data in a structured, commonly used format.7. Data RetentionWe retain your personal data:As long as your account is activeAs required by Canadian/US tax, contract, or legal laws (typically up to 7 years)Until your request for deletion (where permissible)Anonymized or aggregated data may be retained for research or business intelligence.8. Cookies & Tracking TechnologiesNamKart uses cookies and similar tools to:Authenticate usersEnable cart and checkoutAnalyze traffic and visitor behaviorDeliver personalized adsYou can manage cookie preferences through your browser settings. Disabling cookies may impact your ability to use certain features.9. Data SecurityWe use a combination of physical, technical, and organizational security measures including:SSL encryption across all pagesEncrypted storage of passwords and sensitive dataRegular vulnerability testingRole-based access for internal systemsContinuous monitoring for unauthorized access or suspicious activityHowever, no system is 100% secure. You are responsible for keeping your password and account credentials confidential.10. Cross-Border Data TransfersNamKart is based in Canada, but some third-party providers may process data outside of your country. We ensure appropriate legal protections through:Data protection agreementsCompliance with applicable privacy laws (e.g., PIPEDA, GDPR-equivalents)11. Children’s PrivacyNamKart is not intended for children under 13 years of age. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the data immediately.12. Third-Party LinksNamKart may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before using their services.13. Changes to This Privacy PolicyWe may update this policy as our services evolve.Please check this page regularly. Continued use of the platform constitutes agreement to the updated policy.14. Contact UsFor questions, complaints, or access requests, contact:NamKart Privacy Officer📧 Email: info@namkart.comOffice Hours: Monday–Friday, 9 AM to 5 PM EST