NAMKART INC.TERMS AND CONDITIONS OF USEEffective Date: October 19, 2026Last Updated: October 19, 2026Website: www.namkart.comLegal Entity: NamKart Inc.Governing Jurisdiction: Ontario, CanadaINTRODUCTIONWelcome to NamKart!These Terms and Conditions of Use ("Terms") constitute an agreement between you ("User," "Customer," "Buyer," "you," or "your") and NamKart Inc. ("NamKart," "Company," "we," "us," or "our").These Terms govern your access to and use of NamKart.com, our mobile applications, associated websites, services, promotional programs, and related technology platforms (collectively, the "Platform").NamKart operates a Canadian e-commerce platform connecting customers with independent vendors, manufacturers, distributors, and sellers, including businesses located in Canada, India, and other countries.NamKart may also purchase, import, stock, distribute, and resell selected products directly to customers.By accessing the Platform, registering an account, placing an order, or otherwise using our services, you agree to comply with these Terms, our Privacy Policy, and other applicable policies incorporated by reference.If you do not agree with these Terms, you must discontinue using the Platform.Nothing in these Terms excludes or limits any statutory rights or protections that cannot lawfully be waived under applicable Canadian law.1. NATURE OF THE PLATFORM AND NAMKART'S ROLE1.1 Multi-Vendor MarketplaceNamKart primarily operates as an online marketplace facilitating transactions between independent third-party vendors ("Vendors") and customers.Independent Vendors may list, advertise, market, and sell products through the Platform.For products sold by independent Vendors, NamKart generally provides technology infrastructure, payment facilitation, order management, marketing, and customer support services.Unless expressly identified as the seller, NamKart is not the manufacturer or seller of these third-party products.The contractual relationship for such purchases is generally between the Customer and the applicable Vendor, subject to NamKart's separate obligations under applicable law.1.2 Direct Retail and Resale OperationsNamKart may also purchase products from manufacturers, wholesalers, distributors, or other suppliers and resell them directly to customers.Such products may be stored at NamKart-operated or third-party warehouses and fulfilled directly by NamKart or its logistics partners.Where NamKart is identified as the seller, NamKart acts as the retailer or seller of record, as applicable.1.3 Identification of SellerProduct listings, invoices, order confirmations, or other transaction records may identify whether a product is sold by NamKart or an independent Vendor.The responsibilities of the parties may differ depending on the transaction structure.1.4 Marketplace FacilitationFor independent Vendor transactions, NamKart may provide:Product listing and promotional services;Order processing and payment collection;Customer communication and support;Shipping coordination and tracking;Returns and dispute facilitation;Marketing, advertising, and promotional campaigns.Providing these services does not automatically make NamKart the manufacturer of the products concerned.1.5 No General Product EndorsementThe appearance of a product or Vendor on the Platform does not constitute a guarantee, certification, or independent endorsement of that product's quality, safety, authenticity, legality, or effectiveness.NamKart reserves the right to review, restrict, suspend, or remove product listings and Vendor accounts where it reasonably considers such action necessary for safety, legal compliance, fraud prevention, or Platform integrity.2. ELIGIBILITY AND USE OF THE PLATFORMUsers must be at least 18 years old or have reached the age of legal majority in their jurisdiction to independently enter into transactions through the Platform.Individuals under the age of majority may use the Platform only with the involvement and authorization of a parent or legal guardian who accepts responsibility for their use.By using NamKart, you represent that:You have the legal capacity or required authorization to enter into these Terms;Information provided by you is accurate and complete;You will use the Platform only for lawful purposes;You will comply with applicable laws and regulations.NamKart may refuse or restrict service for lawful reasons, including suspected fraud, abuse, safety concerns, or violations of these Terms.3. USER ACCOUNTS AND ACCOUNT SECURITYUsers may be required to register an account to access certain Platform features.You agree to:Provide accurate registration and contact information;Maintain the confidentiality of your login credentials;Take reasonable precautions to protect your account;Notify NamKart promptly of suspected unauthorized access;Refrain from impersonating another individual or business.You are responsible for activity conducted through your account to the extent attributable to your actions, authorizations, or failure to take reasonable security precautions.NamKart may temporarily restrict access where unauthorized activity, payment fraud, or security threats are suspected.NamKart is not responsible for losses resulting solely from circumstances beyond its reasonable control, subject to applicable law and its own legal obligations.4. PRODUCT LISTINGS, DESCRIPTIONS AND INFORMATION4.1 Product InformationProduct descriptions may include information regarding:Ingredients and materials;Country of manufacture or origin;Product specifications;Size, weight, and dimensions;Certifications;Usage instructions;Allergen information;Expiry dates;Health or wellness information.For independent Vendor products, this information is generally supplied by the respective Vendor or manufacturer.NamKart does not independently verify every representation made by third-party Vendors.4.2 Accuracy of ListingsAlthough reasonable efforts may be made to maintain accurate listings, product descriptions, photographs, packaging, colours, dimensions, and other details may contain inaccuracies or differ from the product received.NamKart reserves the right to correct inaccurate listings and remove products where appropriate.4.3 Product ChangesManufacturers may change product formulations, packaging, ingredients, designs, or specifications without prior notice.Customers should carefully examine the actual product label and instructions before use.4.4 Allergies and SensitivitiesCustomers with allergies, sensitivities, dietary restrictions, or medical concerns should independently review the ingredients and warnings provided on the actual product packaging.Where necessary, customers should contact the seller or manufacturer before purchasing.Nothing in this section relieves NamKart or Vendors of mandatory product information, labelling, or consumer protection obligations.5. DISCLAIMER REGARDING AYURVEDIC, HERBAL, WELLNESS AND RELATED PRODUCTS5.1 Nature of ProductsNamKart may offer products described as Ayurvedic, herbal, traditional wellness, natural, botanical, personal care, cosmetic, dietary, or related products.These products may be manufactured or supplied by independent third-party Vendors, including manufacturers and suppliers located in India.NamKart does not manufacture, formulate, or independently test third-party Ayurvedic, herbal, or related products unless expressly stated otherwise.5.2 No Independent Warranty of Safety or EfficacyWhile certain products may be based on traditional Ayurvedic formulations or practices, NamKart makes no independent representation or warranty, express or implied, regarding their:Quality or purity;Safety or effectiveness;Medicinal or therapeutic benefits;Suitability for individual use;Accuracy of third-party health claims;Compliance with foreign regulatory standards.This disclaimer applies only to the extent permitted by law and does not override statutory obligations applicable to NamKart in its capacity as a seller, importer, distributor, or other regulated party.5.3 Heavy Metals and Product TestingUnless expressly stated otherwise, NamKart does not independently conduct laboratory testing of third-party products for heavy metals, including but not limited to:Lead;Arsenic;Mercury;Cadmium.NamKart also does not independently test every third-party product for microbial contamination, pesticides, undisclosed pharmaceutical ingredients, or conformity with international pharmacological, toxicological, or safety standards.Testing, certification, and compliance obligations remain subject to applicable law.5.4 No Medical AdviceInformation provided on NamKart.com is intended for general product information purposes and does not constitute medical advice, diagnosis, treatment, or a recommendation to substitute a product for prescribed medical care.Customers should consult a qualified healthcare professional before using products that may affect their health, particularly where they are pregnant, breastfeeding, taking medications, purchasing for children, or managing existing medical conditions.5.5 Adverse Reactions and Individual SensitivitiesHerbal, Ayurvedic, cosmetic, and wellness products may cause allergic reactions, skin irritation, medication interactions, or other adverse effects.Customers should follow the manufacturer's instructions and discontinue use where an adverse reaction occurs.Any suspected serious adverse reaction should be reported to an appropriate healthcare professional and, where applicable, the relevant regulatory authority.5.6 Regulatory ComplianceA product lawfully manufactured or sold in India or another country is not necessarily authorized for importation, advertising, distribution, or sale in Canada.Products requiring authorization from Health Canada or another applicable regulator must satisfy those requirements before being offered for sale.NamKart reserves the right to refuse, suspend, or remove any product where its regulatory status is unclear or where it may present a legal or safety concern.5.7 Customer AcknowledgementBy purchasing these products, customers acknowledge that they have been advised to review ingredient information, product warnings, instructions, and individual suitability.To the maximum extent permitted by law, NamKart disclaims responsibility for inaccurate representations made solely by independent third-party manufacturers or Vendors, except where NamKart has an independent legal responsibility.No provision in this section transfers NamKart's non-waivable regulatory obligations to customers or permits the sale of unauthorized products.6. FOOD, GROCERY, COSMETIC AND PERSONAL CARE PRODUCTS6.1 Food and Grocery ProductsFood products sold through NamKart may include packaged foods, spices, snacks, beverages, groceries, and other consumable items.Customers should inspect packaging, expiry dates, storage instructions, and allergen warnings before consumption.6.2 Food AllergiesProducts may contain or come into contact with common allergens, including nuts, milk, wheat, soy, sesame, and other ingredients.Where allergen information is supplied by independent Vendors, those Vendors are responsible for the accuracy of their representations.NamKart does not guarantee that any third-party product is free from allergens or cross-contamination unless such a guarantee is expressly made and properly substantiated.6.3 Cosmetics and Personal CareCustomers should review ingredients, conduct appropriate patch testing where recommended, and follow product instructions.NamKart does not guarantee that a cosmetic or personal care product will produce a particular result.6.4 Storage and HandlingCustomers must follow applicable storage and handling instructions after delivery.NamKart is not responsible for product deterioration caused solely by improper storage or misuse after delivery, subject to applicable law.6.5 Mandatory Safety StandardsNothing in this section limits any applicable food safety, product safety, labelling, recall, or consumer protection requirement.7. ORDERS AND ORDER ACCEPTANCEAll orders are subject to product availability, payment authorization, and acceptance by the applicable seller.An automated order acknowledgement does not necessarily constitute final acceptance of an order.NamKart or the applicable Vendor may cancel an order for legitimate reasons, including:Product unavailability;Payment authorization failure;Suspected fraudulent activity;Material pricing or listing errors;Shipping restrictions;Regulatory or safety concerns;Inability to fulfil the order.Where an order is cancelled after payment has been collected, the customer will receive the refund required under the applicable policy and law.NamKart may impose reasonable quantity restrictions to prevent resale abuse, fraudulent purchasing, or inventory manipulation.8. PRICING, TAXES AND PAYMENTS8.1 PricingUnless otherwise stated, prices displayed on the Platform are in Canadian Dollars (CAD).Prices may change without prior notice, but changes will not retroactively alter an accepted order except where permitted by law or agreed with the customer.8.2 Taxes and FeesApplicable sales taxes, shipping charges, and other mandatory charges will be disclosed as required by law before the customer completes the purchase.8.3 Payment ProcessingPayments may be processed through independent third-party payment service providers.NamKart does not generally store complete payment card details on its own servers.Payment processing is subject to the applicable provider's terms and security requirements.8.4 Payment AuthorizationBy submitting payment information, you represent that you are authorized to use the selected payment method.8.5 Payment ErrorsNamKart reserves the right to investigate transactions involving apparent pricing errors, duplicate charges, suspicious activity, or unauthorized payment methods.Any cancellation, correction, or refund will be handled in accordance with applicable law.9. ORDER CANCELLATION POLICY9.1 Customer Cancellation WindowCustomers may request cancellation within seven (7) hours after order confirmation, provided the order has not already been processed, packed, customized, dispatched, or shipped.A cancellation request does not guarantee cancellation once fulfilment has commenced.9.2 Cancellation RequestsCustomers may submit cancellation requests through their NamKart account, the Platform's support system, or the applicable Vendor.9.3 After Processing or DispatchWhere cancellation is no longer possible, the applicable return and refund policy will govern, subject to mandatory consumer rights.9.4 Seller-Initiated CancellationWhere NamKart or a Vendor cancels an order because the product cannot be supplied, the customer will receive the refund required by law.9.5 Statutory RightsThe seven-hour cancellation policy is a voluntary operational policy and does not replace any longer cancellation period or other remedy provided under applicable consumer protection legislation.10. RETURNS, REFUNDS AND EXCHANGES10.1 Vendor-Specific PoliciesIndependent Vendors may establish product-specific return, refund, and exchange policies.Such policies must comply with applicable law and must not override mandatory consumer rights.10.2 Default Return PolicyWhere no separate Vendor policy is displayed, customers may request a return within seven (7) calendar days of delivery.For a discretionary return, the product must generally be unused, undamaged, and in its original packaging.10.3 Return ShippingFor discretionary returns, customers may be responsible for return shipping costs where this requirement has been properly disclosed.Where a return is required because of a seller's error, defective product, or applicable statutory right, responsibility for return costs will be determined in accordance with applicable law.10.4 Non-Returnable ProductsSubject to mandatory consumer rights, the following categories may be designated as final sale or non-returnable:Perishable food and grocery products;Opened cosmetics and personal care items;Opened hygiene-sensitive products;Customized or personalized products;Digital products and downloadable goods;Products specifically identified as final sale.10.5 Damaged, Defective or Incorrect ProductsCustomers should report damaged, defective, missing, or incorrect products as soon as reasonably possible.We request that customers submit photographs and relevant details within 48 hours of delivery to assist with investigation.The 48-hour reporting period is an administrative request and does not extinguish statutory rights or remedies.10.6 Refund ProcessingApproved refunds will generally be returned to the original payment method.Processing times may depend on the payment provider or financial institution.10.7 Marketplace DisputesFor products sold by independent Vendors, NamKart may assist customers with communication and dispute resolution.NamKart may issue refunds, withhold Vendor payouts, or take other action where authorized by its Vendor agreements, Platform policies, or applicable law.10.8 Direct-Sale ProductsWhere NamKart is the seller, NamKart will administer applicable returns, refunds, and consumer remedies in accordance with its policies and legal obligations.11. SHIPPING, DELIVERY AND INTERNATIONAL ORDERS11.1 FulfilmentProducts may be shipped by independent Vendors, NamKart, manufacturers, warehouses, or third-party logistics providers.11.2 Estimated Delivery DatesDelivery dates are estimates unless expressly guaranteed or otherwise required by law.Delivery times may be affected by customs processing, weather, carrier operations, public holidays, or other circumstances.11.3 Shipping DelaysNamKart is not responsible for delays caused solely by events outside its reasonable control, except to the extent it remains responsible under applicable consumer protection or contractual law.11.4 Customs and Import RequirementsInternational orders may be subject to customs inspections, duties, taxes, import restrictions, or other governmental requirements.Responsibility for these charges will depend on the terms disclosed at checkout, the identity of the importer of record, and applicable law.11.5 Restricted ProductsNamKart may refuse to ship products to jurisdictions where their importation, sale, or delivery is restricted or prohibited.11.6 Incorrect Delivery InformationCustomers must provide accurate and complete shipping information.Additional costs caused by customer-provided address errors may be charged where permitted by law and properly disclosed.11.7 Risk of LossRisk of loss or damage will transfer in accordance with applicable law and the terms of the relevant transaction.Nothing in these Terms transfers risk to a consumer earlier than permitted by applicable law.11.8 Unclaimed or Returned ShipmentsWhere a shipment is returned because of an incorrect address, failure to collect, or other customer-attributable reason, reasonable additional shipping costs may apply, subject to applicable law.12. INDEPENDENT VENDOR RESPONSIBILITIESIndependent Vendors are separate businesses and are not employees or legal partners of NamKart merely because they sell through the Platform.Each Vendor is responsible for:Providing accurate product information;Maintaining required business licences and authorizations;Complying with applicable product safety standards;Meeting food, cosmetic, health product, and other regulatory requirements;Providing legally compliant labels and warnings;Maintaining accurate inventory information;Fulfilling accepted orders;Handling product-specific customer concerns;Complying with applicable tax obligations;Respecting intellectual property rights;Cooperating with product recalls and safety investigations.Vendors must not knowingly list counterfeit, prohibited, unsafe, recalled, or unauthorized products.NamKart may remove listings, suspend Vendor accounts, cancel affected orders, and cooperate with authorities where necessary.Nothing in this section relieves NamKart of obligations independently imposed on it by law.13. PRODUCT AUTHENTICITY AND COUNTERFEIT GOODSNamKart prohibits the intentional sale of counterfeit, stolen, illegally reproduced, or otherwise unlawful goods through its Platform.Vendors represent that they have the right to sell the products they list.NamKart may request supporting invoices, supplier information, authorization letters, or other evidence of product authenticity.NamKart reserves the right to remove listings or suspend accounts where authenticity concerns arise.Although NamKart may implement screening and verification procedures, it does not guarantee that every representation made by independent Vendors is accurate.Customers may report suspected counterfeit products to info@namkart.com.14. PRODUCT SAFETY, RECALLS AND REGULATORY ACTIONSNamKart may remove, suspend, or restrict any product where it reasonably believes that the product:Presents a health or safety concern;Is subject to a recall;Contains prohibited ingredients;Lacks required regulatory authorization;Is incorrectly labelled;Violates applicable laws;Is the subject of a governmental investigation or enforcement action.NamKart may cooperate with Health Canada, the Canadian Food Inspection Agency, the Canada Border Services Agency, and other competent authorities.Customers and Vendors agree to reasonably cooperate with product safety investigations and recalls.Where required, NamKart may contact affected customers, provide safety instructions, facilitate product returns, or take other corrective action.Nothing in these Terms limits mandatory reporting, recall, traceability, or product safety obligations.15. REVIEWS, RATINGS AND USER-GENERATED CONTENTCustomers may submit genuine reviews, ratings, photographs, and feedback regarding products and services.Users agree not to submit content that is knowingly false, fraudulent, threatening, discriminatory, unlawful, or infringing upon another person's rights.NamKart may moderate or remove content that violates applicable law or published community standards.NamKart will not prohibit truthful consumer reviews or lawful complaints merely because they are negative.By submitting content, users grant NamKart a worldwide, non-exclusive, royalty-free licence to reproduce, display, adapt, and use that content for legitimate Platform operations and marketing, subject to applicable privacy and intellectual property laws.Users represent that they have the necessary rights to submit such content.16. PROMOTIONS, DISCOUNTS AND COUPONSNamKart may offer promotional campaigns, discount codes, referral rewards, free gifts, cashback, store credits, and other incentives.Promotions may be subject to separate eligibility criteria, expiry dates, product exclusions, minimum purchase requirements, and usage limits.Unless expressly stated otherwise:Promotions cannot be exchanged for cash;Discount codes may not be combined;Offers may be limited to eligible products;Promotions may be restricted to one use per customer;Promotional benefits may be reversed where an order is lawfully cancelled or refunded.NamKart reserves the right to investigate suspected promotional fraud or abuse.NamKart may modify or discontinue promotions prospectively, subject to applicable law and any binding promotional commitments already made.Contest and giveaway promotions will be governed by their applicable official rules and Canadian legal requirements.17. FRAUD PREVENTION, CHARGEBACKS AND PAYMENT DISPUTESNamKart may use reasonable fraud detection, identity verification, transaction monitoring, and security measures.Orders may be delayed or cancelled where credible evidence of fraud or unauthorized activity exists.Customers agree not to knowingly initiate fraudulent chargebacks or provide materially false information in payment disputes.Customers are encouraged to contact NamKart or the applicable Vendor to resolve legitimate transaction concerns.Nothing in these Terms restricts a customer's right to contact their financial institution, initiate a legitimate chargeback, or exercise statutory remedies.Where fraud or unlawful conduct is reasonably suspected, NamKart may preserve relevant transaction records and cooperate with payment processors or law enforcement in accordance with applicable privacy laws.18. INTELLECTUAL PROPERTY RIGHTSThe NamKart name, logos, branding, website design, software, original text, graphics, and other proprietary materials are owned by or licensed to NamKart Inc.Users may not reproduce, distribute, commercially exploit, or misuse NamKart's protected intellectual property without authorization.Independent Vendors retain ownership of their own intellectual property, subject to licences granted to NamKart for listing, advertising, selling, and promoting their products.Vendors must have the necessary rights to use all trademarks, images, descriptions, and other materials submitted to the Platform.Intellectual property infringement complaints may be submitted to info@namkart.com.19. PROHIBITED ACTIVITIESUsers must not:Use the Platform for unlawful purposes;Engage in payment fraud or identity theft;Attempt unauthorized access to accounts or systems;Introduce malicious software;Interfere with Platform operations;Scrape or harvest protected Platform data without authorization;Create fraudulent accounts or transactions;Manipulate ratings, reviews, or promotional systems;Harass or threaten other users, Vendors, or employees;Sell or promote prohibited products;Infringe intellectual property rights;Misrepresent their identity or authority.NamKart may investigate suspected violations and take proportionate action, including account restrictions, order cancellation, or legal proceedings.20. THIRD-PARTY SERVICES AND EXTERNAL LINKSThe Platform may contain links to third-party websites, payment processors, shipping providers, advertising platforms, and other services.These services may be subject to separate terms and privacy policies.NamKart does not control third-party websites and is not responsible for their independent content, security practices, or activities, except where responsibility arises under applicable law.Customers should review the applicable third-party terms before using external services.21. PRIVACY, PERSONAL INFORMATION AND DATA SECURITYNamKart collects, uses, discloses, and protects personal information in accordance with its Privacy Policy and applicable privacy legislation.Information collected may include account details, contact information, delivery addresses, transaction history, customer communications, and information reasonably necessary to operate the Platform.NamKart may share relevant personal information with:Vendors fulfilling customer orders;Payment processing providers;Shipping and logistics providers;Customer service providers;Technology and hosting providers;Professional advisers;Regulatory authorities where legally required.NamKart will implement reasonable administrative, technical, and organizational safeguards appropriate to the information it handles.Personal information will be retained only as reasonably necessary for legitimate business, legal, regulatory, and recordkeeping purposes.Marketing communications will be managed in accordance with applicable Canadian anti-spam and privacy requirements.For further details, users should review NamKart's separate Privacy Policy.22. PLATFORM AVAILABILITY AND TECHNICAL INTERRUPTIONSNamKart makes reasonable commercial efforts to maintain the availability and functionality of its Platform.However, uninterrupted or error-free access cannot be guaranteed.Service interruptions may occur because of:Scheduled maintenance;Software updates;Server outages;Internet connectivity failures;Cybersecurity incidents;Third-party service interruptions;Circumstances outside NamKart's reasonable control.NamKart may temporarily restrict Platform access where necessary to protect security, comply with law, or maintain operations.To the extent permitted by law, NamKart is not responsible for losses arising solely from interruptions beyond its reasonable control.23. DISCLAIMER OF WARRANTIESTO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORM AND ITS NON-MANDATORY SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.NamKart does not guarantee that:The Platform will operate without interruption;All third-party Vendor listings will be error-free;Every product will meet a customer's subjective expectations;All products will remain continuously available;Every estimated delivery date will be achieved;Products will produce particular health, cosmetic, or other personal results.Except for warranties expressly provided by NamKart or required by applicable law, NamKart disclaims implied warranties to the extent such disclaimers are legally permitted.This section does not exclude statutory warranties, product safety duties, consumer protection rights, or other obligations that cannot lawfully be excluded.24. LIMITATION OF LIABILITY24.1 General LimitationTo the maximum extent permitted by applicable law, NamKart Inc., its directors, officers, employees, agents, and affiliates will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from use of the Platform, except where such liability cannot lawfully be excluded.24.2 Third-Party Vendor ProductsWhere a product is sold by an independent Vendor, claims relating to that Vendor's representations, contractual performance, or conduct should ordinarily be directed to that Vendor.NamKart does not assume every contractual obligation of independent Vendors solely by operating the Platform.This provision does not exclude any independent liability NamKart may have under applicable law.24.3 Direct Retail ProductsWhere NamKart sells products directly, its obligations and liability will be determined by the applicable contract and relevant consumer protection, product safety, and other laws.24.4 Financial Liability CapFor claims involving ordinary commercial or contractual losses that may lawfully be limited, NamKart's aggregate liability arising from a specific transaction will not exceed the amount paid by the customer for that transaction.This limitation does not apply where prohibited by law, including to liability that cannot lawfully be excluded or restricted.24.5 Excluded LossesTo the extent legally permitted, NamKart will not be liable for losses attributable solely to:Customer misuse of products;Failure to follow appropriate product instructions;Unauthorized alteration of products after delivery;Incorrect information supplied by customers;Independent third-party conduct outside NamKart's legal responsibility;Events beyond NamKart's reasonable control.24.6 Mandatory Legal RightsNothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot legally be limited.25. INDEMNIFICATIONTo the extent permitted by applicable law, users agree to indemnify and hold harmless NamKart Inc., its directors, officers, employees, and agents against third-party claims, damages, and reasonable legal expenses arising directly from:The user's unlawful conduct;Fraudulent transactions initiated by the user;The user's intentional infringement of intellectual property rights;The user's material breach of these Terms;Unlawful or infringing content submitted by the user.This indemnity applies only to the extent the claim is attributable to the user's conduct and does not require the user to indemnify NamKart for its own negligence, statutory violations, or other legally non-transferable responsibility.NamKart reserves the right to participate in the defence of claims involving its interests.26. VENDOR INDEMNIFICATION AND PLATFORM PROTECTIONAs a condition of selling through NamKart, independent Vendors may be required under separate Vendor agreements to indemnify NamKart against claims arising from:Defective or unsafe products;Misleading product descriptions;Counterfeit or unauthorized merchandise;Intellectual property infringement;Failure to meet regulatory requirements;Product recalls;Improper labelling;Unlawful product claims;Vendor fulfilment failures;Vendor tax or customs non-compliance.NamKart may require Vendors to provide evidence of appropriate product liability insurance, business authorizations, certifications, or other compliance documentation.Where permitted by the applicable Vendor agreement and law, NamKart may withhold Vendor payouts, recover refunds or chargeback costs, or exercise contractual set-off rights for substantiated Vendor liabilities.The detailed obligations of Vendors are governed by their separate Vendor agreements.27. CUSTOMER SUPPORT AND COMPLAINT RESOLUTIONCustomers may contact NamKart at:Email: info@namkart.comSupport requests may also be submitted through the Platform's designated support channels.NamKart generally aims to respond to routine support inquiries within 48 to 72 business hours, although actual response times may vary.For independent Vendor transactions, customers may be directed to the relevant Vendor for product-specific concerns.NamKart may assist with communication and dispute resolution where appropriate.NamKart reserves the right to decline abusive or threatening communications while continuing to meet its legal obligations.Customers retain th